Health Ministry Receives More Than 1,000 Complaints on Unlicensed Healthcare Centres Since 2021
PETALING JAYA: Malaysia’s Ministry of Health has received more than 1,020 complaints involving healthcare services operating from unregistered or unlicensed premises since 2021, highlighting ongoing concerns over compliance within the private healthcare sector.
The ministry said the complaints have prompted extensive enforcement actions aimed at safeguarding public safety and ensuring healthcare providers comply with legal requirements.
In a statement, the ministry revealed that authorities have conducted 320 enforcement raids against premises found to be operating without the necessary registration or licensing approvals.
These operations formed part of broader efforts to curb illegal healthcare activities and protect patients from potentially unsafe or unregulated services.
According to the ministry, investigations arising from the complaints have resulted in 126 investigation papers being opened for further action.
In addition, 194 cases were resolved through warning notices and official reprimands, while 70 cases have either been brought before the courts or are currently undergoing prosecution proceedings.
The ministry stressed that all private healthcare services must be provided only from facilities that are properly registered or licensed under existing legislation.
It warned that operating healthcare services from unlicensed premises constitutes a serious offence under Malaysian law and may expose patients to unnecessary risks.
“Healthcare services must only be provided from premises that are registered or licensed in accordance with the Private Healthcare Facilities and Services Act 1998,” the ministry said.
Authorities noted that individuals or organisations found guilty of operating healthcare services without approval may face substantial penalties under the legislation.
Upon conviction, offenders can be fined up to RM500,000, sentenced to a maximum of six years’ imprisonment, or both.
To strengthen enforcement efforts, the ministry has developed coordinated action plans involving State Health Departments and other enforcement agencies.
The collaborative approach is intended to improve detection capabilities and enhance the effectiveness of investigations involving illegal healthcare operations.
The ministry said enforcement activities will continue through routine inspections, complaint-based investigations and targeted operations focusing on high-risk locations.
Authorities are also employing intelligence gathering and surveillance methods to identify premises suspected of operating outside regulatory requirements.
At the same time, the ministry encouraged members of the public to verify the registration and licensing status of healthcare facilities before seeking treatment or medical services.
Officials stressed that choosing properly licensed facilities helps ensure patients receive care that meets established safety, quality and professional standards.
The ministry reaffirmed its commitment to strengthening oversight of the private healthcare sector and ensuring that all providers comply with regulatory requirements designed to protect public health and patient welfare.
