Big Caring Bets on Automation to Handle Scale, Opens High-Tech Distribution Hub in Klang
KLANG, April 9 – Big Caring Group is strengthening its logistics backbone with the launch of a new automated distribution centre in Klang, designed to support its expanding nationwide operations.
The facility doubles as the group’s corporate headquarters and marks a shift towards a more technology-driven approach in managing supply chain complexity.
Executive director Lim Sin Yin said the move reflects a strategic decision to modernise operations following lessons learned during the Covid-19 pandemic.
Handling Scale Through System Integration
With more than 600 outlets and over 5,000 healthcare touchpoints, the group now processes over 90,000 order lines daily.
Such scale has made traditional warehouse operations less viable, prompting the company to invest in integrated systems capable of handling large volumes efficiently.
The new centre is designed to streamline workflows while improving overall responsiveness.
AI-Led Planning Improves Inventory Flow
Artificial intelligence plays a central role in the facility’s operations, particularly in forecasting demand and managing stock levels.
By analysing real-time sales data, the system can anticipate shifts in demand across different regions, allowing inventory to be allocated more effectively.
This reduces the risk of stock imbalances and improves supply continuity.
Dual Automation Systems Optimise Workflow
The facility adopts a hybrid automation approach, combining different systems based on product demand.
Fast-moving items are handled using high-speed retrieval systems, while slower-moving inventory is managed through separate automated processes.
This ensures that each category of goods is processed using the most efficient method.
Robotics Enhance Speed and Accuracy
More than 160 robots operate within the facility, supported by a dense storage system that maximises vertical space.
The setup enables faster order fulfilment while maintaining a high level of accuracy.
According to the company, picking efficiency has improved significantly, with near-perfect accuracy achieved in operations.
Redefining Workforce Roles
Automation has also reshaped how employees interact with the system.
Instead of manually retrieving items, workers now receive goods directly, reducing physical strain and allowing them to focus on higher-value tasks.
This shift reflects a broader transformation in warehouse operations, where technology and human input work in tandem to improve efficiency.
-wilayah.com.my
