MyDigital ID Will Not Replace MyKad, Manual Services to Continue for Rural and Orang Asli Communities, Says Home Ministry
KUALA LUMPUR, Feb 4 — The Home Ministry has assured Malaysians that the implementation of MyDigital ID will not replace the use of MyKad and will not marginalise rural communities, senior citizens, or Orang Asli groups who still rely on conventional government services.
Deputy Home Minister Datuk Seri Dr Shamsul Anuar Nasarah said the government remains committed to protecting public interests while advancing digital transformation, especially in security-related services.
He stressed that digitalisation efforts would be carried out in an inclusive manner, ensuring that vulnerable groups are not left behind as Malaysia moves towards more online-based systems.
Manual Services to Remain Available
Dr Shamsul Anuar explained that although MyDigital ID is being promoted as a secure digital identity platform for accessing government services, traditional manual services will continue to operate alongside digital channels.
He noted that since October last year, the MyBayar PDRM system under the Royal Malaysia Police has been fully integrated with MyDigital ID. However, alternative methods remain available for those who face difficulties using online platforms.
Senior citizens, persons with disabilities, and individuals living in areas with poor internet connectivity can still visit service counters or use conventional procedures to resolve summonses and administrative matters.
“The government understands that not everyone has equal access to digital technology. That is why manual and face-to-face services will continue,” he said during the Dewan Rakyat question-and-answer session.
Support for Rural and Orang Asli Communities
To improve digital access in remote regions, Dr Shamsul Anuar highlighted the role of Digital Economic Centres established by the Malaysian Communications and Multimedia Commission.
These centres provide internet facilities, digital literacy programmes, and technical support to help rural residents and Orang Asli communities access government services more easily.
Through these initiatives, the government hopes to narrow the digital divide and empower underserved communities without forcing them to abandon traditional systems.
MyDigital ID as a Complement, Not a Replacement
The deputy minister emphasised that MyDigital ID is designed to complement existing identity systems, not replace them.
He clarified that MyKad and other physical identification documents will remain valid and widely accepted, especially for individuals who are unable or unwilling to use digital platforms.
“MyDigital ID is a secure alternative for identity verification. It does not replace MyKad entirely,” he said.
He added that service counters nationwide will continue to offer in-person verification and assistance, ensuring equal access for all Malaysians.
Government’s Commitment to Inclusive Digitalisation
Dr Shamsul Anuar reiterated that the government’s digital transformation strategy prioritises fairness, accessibility, and long-term public welfare.
He said policies related to digital security and online services would always be reviewed to ensure they do not disadvantage any segment of society.
“Our responsibility is to modernise public services without sacrificing inclusivity. Digital progress must benefit everyone, not just those who are tech-savvy,” he said.
With these measures in place, the ministry aims to ensure that Malaysia’s transition to digital governance remains balanced, people-centred, and socially responsible.
-wilayah.com.my
