Kuching South Mayor Urges Residents to Report Water Issues Through Official Channels
KUCHING: Members of the public experiencing water supply problems, including murky water, have been urged to lodge formal complaints with Sarawak Water Sdn Bhd instead of merely expressing their frustrations on social media.
Kuching South mayor Datuk Wee Hong Seng said complaints submitted through official channels would enable the utility company to identify the source of the problem and take corrective action more efficiently.
According to him, while social media can be a platform to share experiences, it should not replace proper reporting mechanisms that are specifically designed to address public concerns.
“Whenever residents experience water supply issues or require pipe flushing services, they should submit their complaints through Sarawak Water’s website or other official communication channels.
“This will allow the relevant authorities to respond promptly and resolve the matter more effectively,” he said.
Wee made the remarks during his weekly Facebook live programme, ‘Shall WEE Talk’, yesterday.
He revealed that as of June 17, Sarawak Water had received a total of 270 complaints related to water supply issues from consumers across various locations.
The figure, he said, reflects increasing public awareness of the importance of using proper channels to report problems.
Wee noted that Sarawak Water has been actively issuing notices and updates regarding water supply management, including maintenance works, service disruptions and recovery efforts.
“The information released through official platforms is accurate and reliable.
“That is why I encourage the public to follow Sarawak Water’s official media channels to stay informed and avoid misunderstandings,” he said.
The mayor added that the utility company is currently working closely with contractors and other stakeholders to address water-related issues and identify long-term solutions.
According to him, whenever unexpected situations arise, he personally liaises with the relevant authorities to obtain updates and ensure that the public receives timely information.
He stressed that this approach is essential in preventing confusion and ensuring residents are aware of the measures being taken to restore normal water supply conditions.
“Whether it is murky water, low water pressure or any other water-related complaint, we will assist the public by following up with the relevant authorities.
“But the most important step is for consumers to lodge formal complaints so that the issue can be properly investigated,” he said.
Wee also disclosed that Sarawak Water is preparing to relocate its customer service counter to the Urban Transformation Centre (UTC) Kuching to improve customer convenience and enhance service delivery.
He expressed hope that residents would remain patient while the authorities work to resolve ongoing issues.
The mayor emphasised that solving public service problems requires cooperation from all parties, including consumers who should provide accurate information to facilitate investigations.
“When facing problems, people should remain rational and provide useful feedback to the authorities.
“Criticising or spreading negativity on social media does not solve anything. Constructive communication and cooperation are far more effective,” he said.
Wee further urged the public to stop blaming one another whenever disruptions occur and instead focus on finding practical solutions.
“It is time for everyone to stop pointing fingers.
“What matters most is that we work together with the authorities to solve problems and ensure better services for the community,” he added.
